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Technical Services Manager (ITIL/Service Management) Newtownabbey, Belfast area £34,000 to £37,000 + £11,100 shift allowance. We are working with a well-established organisation in Newtownabbey who are seeking an experienced Technical Services Manager to lead and develop their Technical Support function. This role is ideal for a service-driven leader with a strong ITIL Service Management background proven Incident Management expertise and ideally a knowledge of networking. You will lead technical support-focused shift teams, own major incident processes, and act as a key bridge between... more ->