• Global servicedesk/helpdesk transformation
• ServiceNow
• employee experience transformation

Programme Director - ServiceNow - Service Desk/Help Desk transformation - Global - Outside IR35.

My client has an urgent need for an experienced Programme Manager who has worked on a global service desk/helpdesk transformation programme, you will also need to have ServiceNow experience. This would be an initial 6 month contract with ongoing extensions.

In order to be considered for this role you will need to have -

• Worked on global service desk/helpdesk transformation programmes.
• Have strong experience with ServiceNow.
• Ideally have worked on employee experience transformation initiative.
• Proven experience in a strategic leadership role, with a track record of successfully managing large-scale programmes or initiatives within complex organizational environments.
• Exceptional communication and stakeholder management skills, with the ability to engage and influence senior leaders and cross-functional teams.
• Strong strategic thinking and problem-solving abilities, with the capacity to make data-driven decisions and navigate ambiguity.
• Demonstrated ability to drive change and innovation, fostering a culture of collaboration, empowerment, and continuous improvement.

In this role you will be responsible for -

• Providing strategic leadership and direction for the Universal Service Experience project, overseeing the planning, execution, and delivery of the book of work and leading a cross-functional teams to drive collaboration and innovation. Your role will involve establishing governance structures, engaging with senior leadership, identifying and mitigating potential risks, and fostering a culture of continuous improvement.
  
• Providing strategic leadership and direction for the Universal Service Experience project.
• Overseeing the planning, execution, and delivery of the Universal Service Experience project, managing resources, timelines, and budgets to achieve successful outcomes.
• Leading and motivating cross-functional teams to drive collaboration and innovation in support of the programme's objectives.
• Establishing governance structures and performance metrics to monitor progress and ensure the effective implementation of the programme.
• Engaging with senior leadership to communicate the vision, progress, and impact of the programme, and to secure ongoing support and investment.
• Identifying and mitigating potential risks and barriers to the successful delivery of the programme and making strategic decisions to address challenges as they arise.
• Fostering a culture of continuous improvement and best practice sharing to drive sustainable change and long-term success.
• Ensuring overlap with and transition to the BAU team at the appropriate points in the progression of the project.

This is an outside IR35 project, please forward your CV for immediate consideration.

Posted Date: 13 May 2024 Reference: JS629301 Employment Business: Exalto Consulting Contact: Adrian Prodger