Responsibilities:

• Deliver 1st and 2nd line support in line with SLA's.
• Assist in the use of business applications, technology and provide assistance with solutions.
• Ensuring that IT remains operational, fit for purpose and an asset to the business.
• Working with the business infrastructure and applications, ensuring security of information, and working with sensitive data
• Investigate and provide solutions to technical problems.
• Maintain and configure company technology.
• Implement projects and be involved in continuous improvement.
• Conduct system changes and upgrades.
• Be a part of the organisational security implementations.

What you'll need:Able to troubleshoot common hardware, operating system, and application software as well as access and permission issues on a wide range of technologies including:

• Microsoft and Apple desktops, laptops, tablets, and smartphones.
• Device peripherals and screen sharing technologies eg Apple TV and Airplay.
• Video, projectors, displays, sound bars, sound and lighting desks, PA, speakers and microphones, cameras and recording devices, encoders/decoders, and AV software.
• Multi-function devices and printers & IP-based phone systems.
• Microsoft 365 including Outlook, Teams, OneDrive, SharePoint, PowerPoint, etc and Adobe Creative Cloud applications.
• Active Directory

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

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