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Job Details
End User Compute Engineer (Permanent)
Location: York, North Yorkshire Country: UK
End User Compute Engineer
York- Hybrid
Permanent
The role delivers ongoing operational business requirements in the following areas:
* Day to day operational performance of the End user estate to agreed SLAs and KPIs.
* Changes to the End user estate to meet ongoing business demands.
* Delivering continuous service improvement
* Emergency response to critical incidents.
Operational performance
* Ensure effective operation of the End user estate, including but not limited to:
o Front End equipment builds and security hardening.
o Hardware selection and validation for user personas.
o All Desktop applications specifically including O365 and associated applications.
o Application and OS life cycle management.
o Patching, specifically Intune, Autopilot, MDM, and OS Patching.
o Vulnerability Management.
o Print Services.
o Facilities, physical security services and supporting platforms.
* Make sure operational service are delivered to agreed SLAs, where service does not meet these standards, put in place remedial action to correct.
* Ensure the End user estate is being monitored for service performance and where problems are identified these are resolved within agreed SLAs.
Posted Date: 22 May 2024
Reference: JS-BBBH197023
Employment Agency: Investigo Change Solutions
Contact: Esme Barker