3rd Line IT Engineer

Benefits:

• Competitive salary up to £40,000 plus an optional on-call allowance to boost earnings towards £50,000
• Flexible hybrid working model
• 25 days of holiday plus bank holidays
• Enhanced family leave and life insurance coverage
• Comprehensive employee assistance program including 24-hour GP access and physiotherapy
• Additional perks like mortgage advice, charity volunteering, and more

Responsibilities:

• Manage 3rd line support tickets and update customers daily.
• Provide remote support through phone, email, and remote sessions.
• Act as an escalation point for the 2nd line team and off-site support staff.
• Own the support process end-to-end, serving as the primary customer liaison.
• Collaborate with vendors like Microsoft, Citrix, and VMware to resolve issues.
• Participate in an on-call rotation to provide after-hours support.
• Build and maintain strong customer relationships, ensuring service excellence.
• Engage with internal and external stakeholders to promote network operations services.

Requirements:

• 5+ years of experience with:
• Windows Server (2016, 2019, 2022)
• VMware ESX/ESXi and vCenter
• SAN Technologies
• Exchange On-Premise, DAG, and Hybrid
• Microsoft 365, Azure, and Citrix products
• Networking (TCP/IP, VLAN, routing, Firewalls)
• Virtual server backup (eg, Veeam)
• Preferred certifications: Microsoft MCSA, Citrix CCA, VMware VCP

About Us: Join a dynamic and growing organization committed to professional development and diversity. We offer extensive training and career growth opportunities in a supportive, inclusive environment.

Ready to make a difference? Apply now!