Perm - Endur Support Analyst - Energy Trading - London

Global Energy trading company requires Endur Support Analyst to join expanding ETRM Team.

The role

• Provides operations support by analysing systems, researching problems and maintenance/coordination of different applications
• Continuous improvements of processes through eg innovative ideas, enhance automations/monitoring using platforms like Elastic, Grafana, etc
• Daily operations (Infrastructure and health checks) and business support to identify potential root cause for failures and coordinate fixes with Development teams
• Working with ION - ENDUR and ensuring the end of day data/workflows management
• Gather specific requirements from business and Embedded IT teams to provide solutions via working in incidents and service requests
• Coordination and work closely with business and IT stakeholders in quick issue resolutions in the context of an Incident Management, Problem Management, maintenance patching activities and configurations/User Management
• Work in a DevOps model with development teams and business stakeholders - to develop enhancements and coordination
• Coordinate and contribute Bug Fixes, Change Requests and enhancements in close collaboration with ETRM stakeholders
• Readiness in shift rotations with 24*7 oncall and occasional travel required To involve in migration of Legacy application to Cloud based projects (AWS)/Multiaccount setup etc

You Background

• Bachelor of Science or higher degree in IT/Computer Science or similar
• Basic knowledge in ETRM domain and experience in ENDUR across different modules like Trading Manager, Market Manager etc
• Experience in working with functionalities of APM, Simulations, EOD batch/risk reports plus trade life cycle
• Experience in working on system upgrades, regression tests, bug-tracking with ION
• Experience in at least one Scripting (powershell, JVS, Opencomponents) and database (Oracle, RDS) language
• Ability to work well under pressure and Strong communication skills
• Demonstrated ability with good analytical problem solving skills and soft skills to communicate and collaborate with various teams
• Ability to deliver end to end, such as gather requirements, conduct analysis, Implement use cases, test and deploy to production in an agile environment
• Interest in expanding IT Operations in Endur and introduce best practises and DevOps