£600 per day
6 months | Inside IR35
1-Stage Interview | Remote

We're looking for an experienced Service Designer to join a high-impact digital programme within the public sector. You'll work end-to-end across service journeys, collaborating closely with multidisciplinary teams to shape user-centred, accessible services that meet strategic and operational needs.

What you'll be doing

• Lead service design activities from discovery through to delivery
• Map existing and future state service journeys, identifying gaps and opportunities
• Work with Product, UR, Interaction Design, BA and Technical teams to define service improvements
• Translate insights and policy into practical, user-centred service solutions
• Ensure alignment to GOV.UK Service Standards and accessibility principles
• Communicate complex service issues clearly to stakeholders of all levels

What we're looking for

• Strong experience as a Service Designer on digital transformation projects
• Public sector/GDS experience highly desirable
• Confident working across complex services with multiple user groups
• Skilled in service mapping, prototyping, systems thinking and facilitating workshops
• Ability to influence and work closely with senior stakeholders
• Comfortable working in fast-paced agile environments

Contract Details

• Day Rate: £600 p/d
• Length: 6 months
• IR35: Inside
• Interview: 1-stage, fast turnaround