We are seeking an experienced senior configuration analyst. From a service perspective, the team are responsible for maintaining and supporting the Bank's SWIFT product estate which underpin critical financial services.

The ideal candidate will have:

• Demonstrable specialist experience of the following
• SWIFT products
• Alliance Connect
• Alliance Gateway
• Alliance Web Platform
• SWIFT Alliance Messaging Hub
• HSM

Key areas of responsibility are:

Technical

• Display an ability to provide technical leadership for the development and support of SWIFT services
• Use their technical and business experience to support production and UAT financial messaging systems.
• Provide daily support of operational Live and UAT financial messaging systems; monitoring performance and ensure full and rapid problem resolution.
• Provide out of hours support, including bank holidays
• Deliver high quality software components and documentation which conform to FMS guidelines and standards.
• Coordinate operational activity for a set of systems/services. This will include (but is not limited to) failover and backup tests, pen test response/remediation, audit actions, risk and threat registers and security reviews.
• Apply analytical and problem solving skills to incidents, requests and problems (as defined by ITIL)
• Triage calls as they arrive, making initial assessments around impact and urgency to derive priority
• Proactively manage major/significant IT incidents.

Service Improvement

• Proactively seek out system improvements that result in a reduction in support calls
• Implement process changes that improve the service delivered to the business
• Identify improvements that result in increased team performance against Technology's SLA
• Empower first line colleagues and the business to be able to resolve incidents and requests earlier in the lifecycle

Team Working

• Engage with multiple stakeholders both internally and externally
• Ensure team standards and processes are adhered to
• Proactively contribute and update system/process documentation
• Consistently demonstrate bank values in day to day work, namely being: collaborative, inclusive, empowering, decisive and open
• Adopt the Service First culture

If you feel you have the skills and experience needed for this role; please do apply now.