GovPass Delivery Manager (Business Relationship Manager)
Public Sector and Government
Public Sector
Civil Service
£42450 - £46636/Year
location_onBirmingham, West Midlands
acuteFull-time

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GovPass Delivery Manager (Business Relationship Manager)

Government Property Agency

Salary - £42,450 to £46,636

Contract type: Permanent

Location: Birmingham, Bristol, Cardiff, Leeds, or Swindon

Job description

The GovPass Programme within the GPA is modernising Access Control Systems across HMG. Delivering a new UK government standard for card encryption improving building security and enabling greater interoperability through its innovative technology. GovPass is operating across the UK in HMG Estate and in some of the most iconic buildings and departments, with an ambition to expand this further over the coming years. The GovPass Delivery Manager (Business Relationship Manager) is a critical role in the growth of the GovPass Programme across the HMG Estate. As the Delivery Manager (Business Relationship Manager) you will be responsible for external stakeholder engagement ensuring the successful adoption, satisfaction, and value realisation for GovPass.

You will have:

• Exceptional stakeholder engagement skills with an ability to create a rapport with stakeholders

• Outstanding organisational skills, proactively organising collaboration with departments

• An ability to adapt to changing circumstances in a fast-paced environment This role, while not having any direct reports, will be the dedicated point of contact between the central programme and client government departments, ensuring their successful adoption and maximum value realization from the new interoperable access system. This individual is accountable for managing client expectations and acting as the voice of the customer to the internal team, ensuring the service remains relevant and valuable to all users across the Civil Service estate.

Key responsibilities

• Be the dedicated point of contact for external GovPass users and clients, communicating their needs back to the internal team.

• Define, implement and evaluate a stakeholder engagement plan to ensure stakeholders are informed, engaged and enthused about the GovPass Service.

• Establish and build relationships with existing and new clients across different government departments, helping to build acceptance and support for GovPass change initiatives.

• Encourage adoption of GovPass at sites, working with users and local teams to maximise user benefits.

• Communicate and advocate GovPass feedback and recommendations from clients and users, acting as the customer voice to the internal team.

• Ensure user satisfaction is maintained and tracked accurately as GovPass continues to be rolled out.

• Collaborate closely with internal GPA teams to ensure proposed changes are developed simultaneously and communicated throughout.

Personal Specification

We are looking for an experienced Delivery Manager (Business Relationship Manager) who has:

• Strong stakeholder engagement skills, working professionally when dealing with clients

• Excellent interpersonal and communication skills, confident and comfortable in translating technical concepts to non-technical clients

• Resilient, adaptable and comfortable working in a fast paced and evolving environment

• The drive and focused to deliver within the public sector with an emphasis on value for money

• Collaborative and inclusive ways of working and can build trust across diverse teams and stakeholders

• Proactive in championing client adoption, managing and guiding stakeholders through the delivery and improvement of the service.

Experience & Technical skills

• Proven experience within a customer relationship role and/or business change role

• Experience working with a range of people in cross-functional teams to support change programmes

• Demonstrable experience in stakeholder engagement and managing stakeholder expectations throughout projects

• Ability to work across the programme life cycle; working with the right people at the right time to navigate the project life cycle and deliver value including using evidence to continue, change direction or stop work Qualifications and Accreditation

Qualifications

Desirable criteria:

• Experience working with CRM tooling, Salesforce

• Experience working within Government services

• Formal project management qualification (eg Prince2, APMG)

Benefits

• Learning and development tailored to your role

• An environment with flexible working options

• A culture encouraging inclusion and diversity

• A Civil Service pension with an employer contribution of 28.97%

• Generous annual leave

How to apply

The application process will be open until the 10th February 2026.

Additional information

Please note: in addition to the standard pre-employment checks for appointment into the Civil Service, all candidates must also obtain National Security Vetting at Security Check (SC) clearance level for this vacancy. You will normally need to meet the minimum UK residency period as determined by the level of vetting being undertaken, which for SC is 5 years UK residency prior to your vetting application.

New entrants are expected to join on the minimum of the pay band.