Application Support Engineer

Our client is looking for an Application Support Engineer to join them ASAP. The role will be Hybrid working 2 days per week in the office. To be considered for the role, you must have the following essential skills & experience:

Key experience & skills

Bachelor's degree in information technology, computer science, or a related field. ITIL Certification and Experience in supporting and administering MS SQL Databases, C# .net applications

Proven experience in application support, with a track record of troubleshooting and resolving complex technical issues.

Solid understanding of database systems (SQL, MySQL, etc.) and web technologies (HTML, CSS, JavaScript).

Proficiency in using support tools, incident ticketing systems, and knowledge base platforms to agreed SLA's

Excellent analytical and problem-solving skills, with a keen attention to detail.

Outstanding communication and interpersonal skills, with the ability to effectively interact with diverse stakeholders

Customer-focused mindset with a passion for delivering exceptional support and exceeding client expectations.

Ability to thrive in a fast-paced, dynamic environment and work well both independently and collaboratively within a team.

Knowledge of IT security principles and practices.

Flexible in working outside of core business hours at short notice.

Benefits

Annual performance-based bonus incentives

Full private health insurance through our healthcare partner, Vitality Health

BUPA Dental Insurance

23 days holiday, rising to 26 days per year's service + all UK Bank Holidays

Holiday buy/sell scheme

Employer pension contributions up to 10%

Employee assistance programme

Work-life balance - flexible working and hybrid workplace

Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted.

Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation

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