Strategic Workforce Services (SWS) Regional Resource Coordinator

Our client is looking to recruit a SWS Regional Resource Coordinator to join them ASAP on a long term contract. The successful candidate will play a key role in supporting their Strategic Workforce Services (SWS) vertical within the Global Incubation Hub, which is vital for resourcing needs across Customer Service and Support (CSS).

Key responsibilities

• Collaborating with CSS Delivery Leadership to identify and address workforce needs.
• Allocating resources and managing workforce capacity to ensure optimal team performance.
• Coordinating with approved suppliers to mobilize workforce resources effectively.
• Driving workforce optimization initiatives to meet project and service delivery goals.
• Monitoring and reporting on workforce metrics, ensuring alignment with business objectives.
• Managing relationships with key stakeholders, including Hiring Managers (HMs), Regional and Global directors, Suppliers, and Employer of Record (EoR) partners.
• Handling Purchase Requisitions (PR) and Purchase Orders (PO) as needed.
• Ensuring adherence to processes and KPI deliverables and providing communication and interface with all areas supported by WMS.
• Supporting other Regional Coordinators globally as needed.

Skills

• Experience in how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analysing AI-driven insights, or exploring AI's potential impact on the function or industry.
• Excellent written and verbal communication skills.
• Effective supplier and stakeholder management abilities.
• Strong time management and problem-solving skills.
• Experience in decision making, negotiations, and risk assessments.
• Ability to deliver solutions while mitigating or removing obstacles.
• Demonstrated ability to present to stakeholders of all levels, from department overviews to budget updates and leadership reports.
• Experience in managing workforce plans, budget commitments, resource allocation, progress tracking, and on-time delivery within budget constraints.

Desirable Requirements

• Experience with ServiceNow
• Advanced skills in Excel and the Microsoft Suite.
• Knowledge of program/project management methodologies such as Six Sigma, PMP certification, or Agile project delivery.
• Data analysis and analytics experience.
• Exposure to customer support organizations.

Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted.

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