Key Responsibilities

• Participate in design workshops to understand client industry context and business requirements

• Gain familiarity with SAP accelerators and pre-configured industry solutions to support delivery where applicable

• Configure and customise SAP Service Management functionality to meet client needs, including:

  • Asset management

  • Work order planning and scheduling

  • Resource allocation

  • Service execution

• Lead the design and implementation of SAP Service Management in line with best practices and industry standards

• Drive development and ongoing maintenance of the SAP Service Management solution architecture, ensuring scalability and reliability

• Collaborate with cross-functional teams to define project scope, timelines, and resource requirements

• Produce key delivery artefacts including design/configuration documentation, functional specifications, data migration documentation, test scripts, and training materials

• Share knowledge and promote best practices within the SAP team and wider delivery teams

• Support SAP practice development through internal initiatives, sales support, and client engagement activities

• Implement and support SAP Field Service Management (FSM) to optimise field service operations

• Use SAP Plant Maintenance (PM) to support efficient maintenance processes

Required Skills & Experience

• Third level qualification in Computer Science, Mathematics, or a related discipline (or equivalent relevant experience)

• 7+ years' experience delivering SAP Service Management projects, with a proven track record across implementation and support

• Experience implementing S/4HANA Service Management solutions (utilities industry exposure highly desirable)

• Strong understanding of S/4HANA best practice processes, benefits, and implementation approaches

• In-depth knowledge of SAP Service Management and SAP Plant Maintenance, including configuration, customisation, and integration with other SAP modules and external systems (eg, SD, MM)

• Strong leadership skills with the ability to guide, mentor, and motivate teams in a collaborative environment

• Proven ability to engage with and build trusted relationships with senior client stakeholders