About Wipro:Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients' most complex digital transformation needs. We leverage our holistic portfolio of capabilities in consulting, design, engineering, operations, and emerging technologies to help clients realize their boldest ambitions and build future-ready, sustainable businesses.
A company recognized globally for its comprehensive portfolio of services, strong commitment to sustainability and good corporate citizenship, we have over 250,000 dedicated employees serving clients across 66 countries. We deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world.A PROUD HISTORY OF OVER 75 YEARSFY22 REVENUE 10.
4 BN USDWE'RE PRESENT IN 66 COUNTRIESOVER 1,400 ACTIVE GLOBAL CLIENTSOracle Project ManagerSan Jose, CA (Day1 Onsite)Plans, designs, develops and manages activities for a specific service definition and planning through release and ongoing maintenance/continuous improvements.Liaises with upstream and downstream stakeholders to ensure that the service is meeting any related Service Objectives, targets and KPI's, including engineers, and business counterparts.Meets regularly with all the stakeholders of functions to ensure that it is aligned with business needs/requirements and performing up to quality standards and Service Objectives.
Works together with Project/Program Managers, Business Operations Managers and other team members to align direction and priorities with that of the business.Acts as a key point of contact for a given region or function to understand business, identify service needs, support deployment of IT-provided services, serve as local point of escalation.Deeply understands business goals of the territory they oversee (region, function), environment, pain points and operational maturity.
Ensure employees/customers receive timely and effective technical support; build and manage teams to respond to technical issues and support requestsLog, track, and analyze data from visualization screens for proactive and reactive response and resolution to potential and existing incidents. Identify underlying problems based on incident trends and aim to resolve them.Manage change, risk and capacity to ensure continuity and availability of supported services.
Establish and monitor SLAs and KPIs in agreement with Service Managers.Design and implement effective procedures for responding to incidents (eg service failures, cyber security threats); train and manage IT support workers to execute on procedures; maintains knowledge management for both support workers and end usersWork with Service Managers, and Managers to identify lessons learned to protect against future incidents and prepare get-well plans Participate in customer EBCs to share best practices related to running command center OperationsDevelop and manage procedures to respond to incidents and customer/employee support requestsPlans and coordinates all aspects of internal information system-specific projects from initiation to deliveryManages and coordinates technical projects through each step of the technology life cycle (initiation, design, engineering development and implementation) measuring progress of deliverables/KPIsAssigns, coordinates, and monitors work of technical resources by defining project requirements, performing feasibility and needs/impact assessments, and ensuring that the right technical expertise is brought into the project at the right time.Develops detailed project plans and manages all implementation processes, including resource allocation, progress tracking, monitoring change control process, documentation, and on-time delivery within budget.
Collaborates closely with Service Managers, and Managers to prioritize project activities according to business objectives and IT service requirements.Conduct service adoption sessions with client teams.SkillsExperience leading a cross-functional team, Cisco products, IT functions, leadershipFamiliar with software development and software specialties (network, OS, etc.).
May require familiarity with Cloud platforms from IT or public cloud vendors (AWS, GCP, Azure).Familiar with CI/CD toolingHigh level understanding of technical design in order to communicate with clients.Ability to apply previously designed application capabilities developed for simple to moderately complex scenarios.
Must have a sufficient level of technical expertise to make sound resourcing decisionsFamiliarity with solving complex problems in IT softwareProblem solving, analytical, and time management skillsPeople management experience preferredStrong written/verbal communications to provide incident updates and participate in EBC best practice sharingExperience leading a cross-functional team, gathering business requirements and performing stakeholder managementPossesses general business knowledge (Supply Chain, Finance, etc.), knowledge of Cisco products, and understanding of IT functionsExperience working cross-functionally with a strong grasp of service best practice and concepts.Understanding of Service lifecycle from planning through to service improvement, encompassing all other elements of service delivery including change, incident, problem management.
Wipro is an Equal Employment Opportunity employer and makes all employment and employment-related decisions without regard to a person's race, sex, national origin, ancestry, disability, sexual orientation, or any other status protected by applicable law.Program Management.
