\nRole Purpose\nThe purpose of this role is to work with Application teams anddevelopers to facilitate better coordination amongst operations,development and testing functions by automating and streamlining theintegration and deployment processes\n\nDo\n\n\nAlign and focus on continuous integration (CI) andcontinuous deployment (CD) of technology in applications \n\nPlan and Execute the DevOps pipeline that supports theapplication life cycle across the DevOps toolchain ? fromplanning, coding and building, testing, staging, release, configurationand monitoring\nManage the IT infrastructure as per the requirement of thesupported software code\nOn-board an application on the DevOps tool and configure it asper the clients need\nCreate user access workflows and provide user access as per thedefined process\nBuild and engineer the DevOps tool as per the customizationsuggested by the client \nCollaborate with development staff to tackle the coding andscripting needed to connect elements of the code that are required torun the software release with operating systems and productioninfrastructure\nLeverage and use tools to automate testing & deployment in aDev-Ops environment\n\n\n\n\n\nProvide customer support/service on the DevOps tools\n\nTimely support internal & external customers on multipleplatforms\nResolution of the tickets raised on these tools to be addressed& resolved within a specified TAT\nEnsure adequate resolution with customer satisfaction\nFollow escalation matrix/process as soon as a resolution getscomplicated or isn?t resolved\nTroubleshoot and perform root cause analysis of critical/repeatable issues \n\n\n\n\n\nStakeholder Interaction\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\nStakeholder Type\n\nStakeholder Identification\n\nPurpose of Interaction\n\nInternal\n\nDev Ops Lead Engineer/Project Manager\n\nRegular reporting & updates\n\nApplication teams/owners, application developers, releasemanagers\n\nFor end to end Continuous Integration, Continuous Deployment& Monitoring \n\nExternal\n\nClients\n\nTo provide optimal support from time to time\n\n\n\nDisplay\n\nLists the competencies required to perform this role effectively:\n\nFunctional Competencies/Skill\n\nLeveraging Technology ? Knowledge of current and upcomingtechnology (automation, tools and systems) to build efficiencies andeffectiveness in own function/Client organization ? Competent\nProcess Excellence - Ability to follow the standards and norms toproduce consistent results, provide effective control and reduction ofrisk ? Expert\nTechnical knowledge ? knowledge of various DevOps tools,customization and its implementation at the client site - Expert\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\nCompetency Levels\n\nFoundation\n\nKnowledgeable about the competency requirements. Demonstrates (inparts) frequently with minimal support and guidance.

\n\nCompetent\n\nConsistently demonstrates the full range of the competency withoutguidance. Extends the competency to difficult and unknown situations aswell.\n\nExpert\n\nApplies the competency in all situations and is serves as a guide toothers as well.

\n\nMaster\n\nCoaches others and builds organizational capability in the competencyarea. Serves as a key resource for that competency and is recognisedwithin the entire organization.\n\n\n\n\nBehavioral Competencies\n\nExecution Excellence\nPassion for Results\nConfidence\nClient centricity\nFormulation & Prioritization\n\n\n\n\nDeliver\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\nNo.

\n\nPerformance Parameter\n\nMeasure\n\n1.\n\nContinuous Integration, Deployment & Monitoring\n\n100% error free on boarding & implementation\n\n2.\n\nCSAT\n\nTimely customer resolution as per TAT\nZero escalation\n\n Salesforce Platform Development.