Metropolitan Transportation Commission (MTC) - San Francisco, CA

Position: Technical Project Manager

Salary: $124,555.18 - $167,634.48 Annually

Job Type: Regular/Full-Time

Remote Employment: Flexible/Hybrid

EQUAL OPPORTUNITY EMPLOYER

The Metropolitan Transportation Commission is an equal-opportunity, non-discriminatory employer. MTC provides all employees and applicants with an equal opportunity in every aspect of the employment experience regardless of race, color, religion, sex, sexual orientation, gender identity, age, national origin, physical handicap, medical condition or marital status.

Deadline to Apply: Sunday, February 8, 2026, at 11:59 PM. This posting may close earlier if 75 applications are received before the deadline.

Application Note: A resume and cover letter are not required with your application, but highly encouraged. Be ready to rethink your assumptions about the public sector.

About MTC

The Metropolitan Transportation Commission (MTC) is the transportation planning, financing, and coordinating agency for the nine-county San Francisco Bay Area. MTC is the federally designated Metropolitan Planning Organization (MPO) and the state designated Regional Transportation Planning Agency (RTPA) for the nine-county Bay Area. MTC is committed to being an equitable and inclusive workplace. For more information, visit the MTC website.

About the Team

MTC, through the Bay Area Toll Authority (BATA), collects toll funds to fund major projects that support bridges, roads and the Bay Area transportation network. The FasTrak Customer Service Center (CSC) manages millions of accounts and processes electronic toll transactions and toll notices. The tolling program is managed with outside vendor support and includes the contact center, web services, toll processing, and revenue collection.

About the Role

This position will be part of a team managing FasTrak CSC systems and operations with coordination of multiple projects and stakeholders to support the tolling program. The selected candidate will lead and/or support tasks for the FasTrak Program including project and contract management, communications with stakeholders, system performance monitoring, improvement planning, budgeting and other tasks.

Essential Duties & Responsibilities

• Provide leadership and subject matter expertise to ensure alignment of technical solutions with business needs and agency objectives. Perform technical, professional, and analytical duties including discovery, assessment, planning, coordination, implementation, and evaluation in support of back-office system initiatives.
• Collaborate with stakeholders to understand business needs and translate them into requirements.
• Work closely with cross-functional teams to ensure effective communication and alignment of program needs.
• Build comprehensive business process models to inform system enhancements, optimize operations, and ensure stakeholder alignment.
• Collect, research, compile, and evaluate information from various sources ensuring compliance with laws, codes, rules, regulations, and program guidelines. Synthesize findings into actionable recommendations that inform decision-making and continuous improvement initiatives.
• Provide technical assistance and oversight to contractors, subcontractors, and vendors to ensure program services are delivered on time, within budget and according to scope of work.
• Organize and maintain accurate and detailed files and records; verify accuracy of information, research discrepancies, and coordinate with established records retention schedules.
• Develop scopes of work, evaluate cost proposals, negotiate change orders, develop contract documents, and verify compliance with scopes of work.
• Manage projects from inception to closure through managing schedules, deliverables, tasks, open items, and risks to ensure timely completion.
• Perform document review, test script review, test witnessing and system test results review.
• Oversee implementation of projects including approval of release schedules, post-implementation system monitoring, and development of punch lists. Facilitate lessons-learned reviews and incorporate outcomes into process improvements.
• Coordinate internal and external project portfolio status meetings including meeting facilitation, capturing constraints, dependencies, issues, and risks, and assist teams with resolution and mitigation efforts.
• Monitor vendor compliance with financial, technology and payment industry standards, including supervision of external reviews (eg, PCI DSS).
• Conduct system quality audits and develop corrective action plans.
• Identify system improvement and efficiency opportunities, develop action plans and coordinate implementation with contractors and other agencies; support updated business rules, policies and procedures.
• Identify issues with transaction processing and revenue collection at all stages of processing.
• Perform other job-related duties as needed or assigned by the Section.

Qualifications

Knowledge, Skills, and Abilities

The ideal candidate will have the following knowledge, skills, and abilities:

• Be self-disciplined and motivated to plan, prioritize, perform multiple concurrent assignments and meet deadlines, exercising judgment and initiative.
• Plan, coordinate, develop, implement, administer, and/or evaluate assigned program(s) requiring knowledge of operations, customer service, and/or public transportation management systems.
• Organize and prioritize a variety of projects and multiple tasks in an effective and timely manner, organize work, set priorities, and meet critical deadlines.
• Think critically and develop comprehensive project plans.
• Assess impacts, identify risks and coordinate solutions.
• Collect, analyze, interpret, and report complex and technical data and information.
• Identify discrepancies and potential issues that could compromise program and software quality.
• Develop strategies and practical solutions and articulate recommendations.
• Analyze complex operations and business problems using data and qualitative information, evaluate alternatives and reach sound conclusions.
• Coordinate and collaborate with a variety of internal and external stakeholders related to assigned functions, programs, and/or projects.
• Understand, interpret, and apply all pertinent laws, codes, regulations, policies and procedures, and standards relevant to work performed.
• Manage multiple stakeholder interests and possess a high level of technical expertise.
• Effectively articulate complex issues to both technical and non-technical stakeholders of all levels.
• Manage record keeping through electronic file management best practices.
• Project and contract management.
• Software quality management and testing.
• System implementation oversight and vendor coordination.
• Proficiently utilize computer systems, relevant software applications, and modern business equipment to execute a wide range of tasks with accuracy and efficiency.
• Establish, maintain, and foster positive and effective working relationships with those contacted in the course of work.

Minimum Qualifications

Any combination of training and experience that would provide the required knowledge, skills, and abilities listed. A typical way to obtain the required qualifications would be:

Education and Experience:

Equivalent to a bachelor's degree from an accredited college or university with major coursework in planning, civil engineering, environmental science, business or public administration, or a related field and five (5) years of increasingly responsible professional experience administering programs in a field related to assignment area.

Preferred Qualifications

Education: A Bachelor's degree in an appropriate field related to the area of assignment, such as transportation planning, project management, public finance, transportation engineering, economics, business or public administration. A Master's degree is desirable.

Experience: Five years of increasingly responsible relevant professional experience that includes at least two years managing the work of others. Preference will be given to those with experience in project and contract management or software quality management and testing.

Applicants with a degree issued from an institution outside the United States must have their transcripts evaluated by an academic accrediting service and provide proof of equivalency along with their application.

Important Information

Employment Requirements

Successful completion of a background check, professional references and the Employment Eligibility Verification Form I-9.

Disability

The Human Resources Department will make reasonable efforts in the recruitment or skills assessment process to accommodate applicants with disabilities. If selected for an interview or testing, and you require accommodation, please notify the Human Resources Department when confirming your interview or test.

Application Assistance

If you need technical assistance with your on-line application, please contact Applicant Support. All MTC employees are designated Disaster Service Workers and may be required to complete Disaster Service Worker-related training and to respond in emergencies.