IT Support Engineer

Inside IR35

100% ON SITE

Job Purpose

Provide support to end users, focusing on Microsoft technologies, hardware, and business applications.

Key Responsibilities

• Deliver technical support via service desk, phone, and in person
• Support Microsoft 365 (Outlook, Teams, SharePoint, OneDrive)
• Manage users and devices in Active Directory and Azure AD (Entra ID)
• Install, configure, and troubleshoot desktops, laptops, printers, and peripherals
• Support basic networking (LAN, Wi-Fi, VPN)
• Install and maintain software, patches, and updates
• Log and manage tickets, documentation, and knowledge articles

Skills & Experience

• Experience in an IT support engineer role with a focus on the Microsoft stack
• Strong Microsoft Windows and Microsoft 365 knowledge including Active Directory
• Experience setting up new users, building laptops and PCs, networking
• Hands-on hardware troubleshooting experience
• Basic networking and security awareness
• Good communication and customer service skills

Desirable

• Intune/Endpoint Manager experience
• Azure and PowerShell exposure
• Microsoft certifications