Rate: £540 per day (Inside IR35)
Duration: 3 months
Clearance: Active SC required
Location: Remote
Start: ASAP

Overview

We're looking for an experienced Service Designer to support a government digital transformation project. You will work within a multidisciplinary team to design end-to-end services that meet user needs, align with organisational goals, and follow GDS standards.

Key Responsibilities

• Lead the design of robust, user-centred services across digital and non-digital touchpoints.
• Map current and future service journeys, identifying pain points and opportunities for improvement.
• Collaborate closely with User Researchers, Product Managers, Interaction Designers, Business Analysts, and Technical Architects.
• Translate research insights into actionable service design artefacts (service blueprints, journey maps, process flows).
• Ensure services align with GDS principles, accessibility requirements, and departmental policies.
• Facilitate workshops, co-design sessions, and stakeholder engagement activities.
• Support the development of prototypes and validation of service concepts.
• Contribute to continuous improvement of service design practices within the team.

Essential Skills

• Strong experience as a Service Designer within the UK public sector or similar complex environments.
• Proven ability to work within GDS delivery frameworks (Discovery, Alpha, Beta).
• Expertise in designing end-to-end user journeys and service ecosystems.
• Excellent stakeholder management skills across multidisciplinary teams.
• Ability to clearly communicate service design rationale and insights.
• Experience producing high-quality service design artefacts.
• Active SC Clearance (must be in place before starting).

Nice-to-Have

• Experience working on large government programmes.
• Familiarity with agile delivery environments.
• Knowledge of policy-to-service alignment.