Service Desk Analyst - Remote - 3 month contract - EDBS

We are currently seeking a Service Desk Analyst to deliver high-quality first line technical support to users across the organisation. In this role, you will be responsible for analysing, diagnosing, and resolving IT incidents and service requests, ensuring minimal disruption to business operations.

EDBS Clearance is essential for this role*

Key Responsibilities:

• Responsible for answering all calls to the service desk within agreed response times
• Resolution of first- and second-line incidents
• Provide services to the customer within agreed timeframes
• Coverage for absence of other team members as required
• Recording all incident details and resolutions into the Service Desk
• Provide analysis and troubleshooting ensuring that all data is accurate and up to date
• Provide a high level of first-time fix
• Escalating incidents as required
• Provide basic user training as required
• Ensuring regular communication updates are provided to the customer until incidents are resolved
• Communicate and triage incidents appropriately to on-site colleagues
• Other duties as required by the Service Desk Manager or Service Delivery Managers.

If you do not hear back from us within 7 days of sending your application, please assume that you have not been successful on this occasion.

At Lucid, we celebrate difference and value diverse perspectives, underpinned by our values 'Honesty, Integrity and Pragmatism'. We are proud to provide equal opportunities in line with our Diversity and Inclusion policy and welcome applications from all suitably qualified or experienced people, regardless of personal characteristics.

If you have a disability or health condition and seek support throughout the recruitment process, please do not hesitate to contact us via the details below.