London | Full-time | Office-based | £70,000

We are working with a leading professional services firm in London to recruit a Senior Office Technology Specialist to act as the senior presence on the firm's Tech Bar and the primary AV support specialist for the office.

This is a highly visible, client-facing role, suited to an experienced senior 2nd line IT professional who is confident supporting partners and senior stakeholders in a live office environment.

The role

The Senior Office Technology Specialist will sit at the front of office technology support, acting as the go-to escalation point for complex issues and ensuring a consistently high standard of service across the firm.

The role combines:

• Senior 2nd line deskside and walk-up IT support
• Ownership of the Tech Bar function
• Hands-on AV and meeting room support
• Delivery of key IT projects

You will be trusted to engage directly with partners, resolve issues quickly and professionally, and keep disruption to a minimum.

Key responsibilities

• Act as the senior presence on the Tech Bar, providing front-of-house IT support.
• Serve as escalation point for junior members of the team.
• Provide hands-on AV and meeting room support for client and internal meetings.
• Support and troubleshoot endpoint hardware, operating systems, and applications.
• Lead and deliver IT projects including:
• Windows 11 rollout
• Laptop refresh programmes
• iPhone rollouts
• Work closely with stakeholders across the business, including partners and senior staff.
• Maintain accurate documentation and follow agreed processes and standards.

Skills and experience required:

• Proven experience in a senior 2nd line deskside or end-user IT support role
• Strong experience supporting users face to face in an office environment.
• Confident supporting AV systems and live meeting room technology
• Strong Windows and endpoint support background
• Excellent communication skills, with the ability to engage professionally with senior stakeholders.
• Calm, pragmatic approach to problem-solving in live environments.

Experience within a law firm or professional services environment is highly desirable.

What the firm offers

• A trusted, visible role with genuine autonomy
• A mix of senior BAU support and project ownership
• Budget for training, certifications, and required equipment.
• A professional, collaborative working environment
• Opportunity to further develop expertise across office technology and AV.

This role will suit someone who enjoys being hands-on, visible, and trusted, and who takes pride in delivering high-quality support in a demanding professional services environment.